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Privacy Policy

Privacy Policy | Ivory Dental Co
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Privacy Policy

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Privacy Policy

1. Introduction

Ivory Dental Co. is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. What Personal Information We Collect

We may collect personal information necessary to provide dental care and services, including:

Full name
Date of birth
Contact details (phone, email, address)
Medical and dental history
Health fund details
Payment and billing information
Appointment and treatment records

We may also collect information through:

Website enquiry forms
Phone calls
In-person consultations

3. How We Collect Your Information

We collect personal information directly from you when you:

Book an appointment
Complete a patient form
Submit an enquiry through our website
Communicate with us via phone, email, or in person

In some cases, we may collect information from:

Other healthcare providers (with your consent)
Referrals

4. Why We Collect Your Information

We collect and use your personal information to:

Provide dental care and treatment
Manage appointments and patient records
Communicate with you regarding your care
Process payments and health fund claims
Comply with legal and regulatory requirements

5. Disclosure of Personal Information

We may disclose your personal information to:

Other healthcare providers involved in your care
Health funds and insurance providers
Payment service providers
Regulatory bodies where required by law

We will not disclose your personal information to third parties for marketing purposes without your consent.

6. Website & Online Data

When you visit our website, we may collect non-identifiable information such as:

Browser type
Pages visited
Time spent on site

This helps us improve website performance and user experience.
We may use cookies to enhance your browsing experience.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

Secure storage systems
Restricted access to sensitive information
Staff training on privacy obligations

8. Access and Correction

You have the right to:

Access your personal information
Request corrections if the information is inaccurate or incomplete

To request access or correction, please contact us using the details below.

9. Retention of Information

We retain personal and health information as required by law and professional guidelines.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. Marketing Communications

We may contact you regarding:

Appointment reminders
Follow-up care
Relevant clinic updates

You may opt out of marketing communications at any time by contacting us.

11. Third-Party Services

Our website or services may use third-party providers (e.g. booking systems, payment processors).
These providers may handle your information in accordance with their own privacy policies.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Ivory Dental Co.
8/832 Anzac Parade, Maroubra NSW 2035

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements.
The latest version will always be available on our website.